Quality

Organizations have been free to deploy and adapt TQM as they see fit, giving way to many definitions of the methodology. Despite these challenges to standardization, it’s possible to describe generally accepted principles:

Customer Satisfaction

Employee Commitment: This creates empowerment through training and suggestion mechanisms.

Fact-Based Decision Making: Teams collect data and process statistics to ensure that work meets specifications.

Communications:There should be an open dialogue throughout an organization.

Strategic Thinking:Quality must be part of an organization’s long-term vision.

Integrated System:A shared vision, including knowledge of and commitment to principles of quality, keep everyone in a company connected.

Process-Centered: You can deconstruct every activity into processes, and, therefore, locate and repeat the best process.

Continuous Improvement: Every employee should always be thinking about how to better perform their job.

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